Tips for developing effective Team-Working Skills:
Being in groups is part of everyday life and many of us will belong to a wide range of groups, for example: family groups, social groups, sports groups, committees, etc.
This article concentrates on groups that have been specially formed to fulfill some purpose, or groups that are a drawing together of people with shared experience. This type of group is often also referred to as a team.
It defines groups and explains some of the issues and challenges of working in a group. It explains the Group Life-Cycle, and how groups can change over time.
This article builds on those, and sets out some of the specific skills that you may need when working in a group or a team.
Key Team Roles:
- Shaper – drives work forward and gets things done, has a clear idea of the desired direction of travel;
- Implementer – also gets things done, looking for ways to turn talk into action and generate practical activity;
- Completer-Finisher – focuses on completing tasks, and tidying up all the loose ends;
- Coordinator – manage the group dynamics, often in a leadership role;
- Team Worker – helps the team to work effectively by supporting personal relationships;
- Resource Investigator – gathers external resources and information to help the team;
- Plant – generates ideas and creative solutions, not all of them practical;
- Monitor-Evaluator – good at critically assessing ideas and proposals, and at making decisions; and
- Specialist – brings expert knowledge to the group, not always necessary to effective functioning.
Key Process-Focused Team Skills:
Process-focused skills tend to be about people, and about building rapport within the group and making it work cohesively and effectively. Those who take on process-focused group roles tend to have very good interpersonal skills, and in particular:
- Communication Skills
Good Coordinators, Team-Workers and Resource Investigators are good at Verbal Communication, Listening, and Questioning. They work hard to ensure that the group communicates well, helping to make sure that there are no misunderstandings or unexpressed difficulties between team members.
- Ability to Build Rapport
These people are also good at developing a sense of harmony within the group. They help to build rapport with others, creating a coherent team.
- Persuasion and Influencing Skills
One of the key areas of process skills is in persuading and influencing. If the group is to come to a shared decision, for example, several members may need to be persuaded of the merits of a particular course of action.
- Facilitation Skills
Managing a process is basically about facilitating it, or making it easier. Good facilitation skills are therefore vital in team-working, although they are often wrongly seen as crucial only for managing workshops.
- Feedback Skills
Giving and receiving feedback well is essential in any team-working situation. Being able to give clear and effective feedback to others is vital to keep the group process running effectively, and to plan. It also helps to ensure that you do not get irritated and angry with the way that others are behaving. It follows that you also need to be able to receive feedback gracefully, and then act on it calmly.
- Skills in Chairing Meetings
Group work often involves meetings, whether those are committee meetings or much bigger and more formal meetings. Skilled Coordinators often have highly developed skills in chairing meetings, and use them in small and large groups alike.
- Conflict resolution
Finally, you have to recognize that there may be situations when you need to deal with difficult people or situations, or even resolve a conflict.
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